Social Media Specialist/ Customer Service Representative

Posted 21 Mar 2018


Ho Chi Minh (Marketing / Public Relations)


• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages potential customers to take action • Upload created social media contents and Manage Facebook page and Instagram • Interact with potential customer via Facebook and Instagram messengers to generate sales and provide exceptional customer service • Create editorial calendars and syndication schedules • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions • Communicate process and result with head quarter


• Bilingual preferred (Vietnamese and English) • Excellent consulting, writing, editing (photo/video/text), presentation and communication skills • Demonstrable social networking experience and social analytics tools knowledge • Adequate knowledge of web design, web development, CRO and SEO • Knowledge of online marketing and good understanding of major marketing channels • Positive attitude, detail and customer oriented with good multitasking and organizational ability

Who we are:

TOTUM, our mission is to provide top notch design that is handcrafted by designers with 30 plus years of experience in Firenze, Italy. Our each product is made of genuine leather that is only available in Italy. Currently, TOTUM is ranked #1 in in Korea and has online and off-line stores in USA, Japan, and Italy.

We are looking for unique and ‘think different’ individual who can grow with us and have a chance to become an owner of our brand in Vietnam.


Work with International Organization based in Korea/Italy
Great growth potential as you help us enter a new market here in Vietnam

How to Apply

Please email CV to [email protected]