Customer Service Executive (Vietnamese_Base in Cambodia)

Job description

• First air ticket from Vietnam to Cambodia reimburses by the Company.

• Accommodation provided in Sihanoukville City with daily house cleaner to clean the hostel and wash your clothes (also includes utility bills and Wi-Fi paid for by the Company).

• Twenty-five (25) days Annual Leave in a year.

• After probation increment based on performance.

• Bonus payout quarterly based on performance.

• Annual festival celebrations and gifts.

• Meal allowance.

• Medical coverage.

• Gym membership coverage.

• Friendly working environment.


Job Requirements:
• Applicant able to work in Sihanoukville, Cambodia.

• Must have basic knowledge in using Microsoft Office and Windows Operating System.

• Applicant must possess at least a Diploma in any major.

• Strong verbal and written communication skills in Vietnamese, with acceptable English communication skills.
• Pleasant personality and service oriented.
• Good communication, interpersonal skills and problem solving.

• Ability to work under pressure, independent.

• Ability to work 8 hours a day, 6 days a week on shifting schedule.


Job Descriptions:
• To ensure customer’s/member’s queries/complaints via Live Chat, social media, and other company communication tools in specific language market.

• To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• To liaise and coordinate with different internal departments on resolving customer’s cases & complaints in a logical and professional manner.

• To build sustainable relationships of trust through open and interactive communication.

• To promotes product and provide quality services to achieve market dominance.

• Any other duties assigned by immediate superior.